protection of personal information act (POPIA)
Instadoc respects your right to privacy and is committed to protecting your personal information. This POPIA notice explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
what is personal information
Personal information is any information that can identify you as an individual. This includes, but is not limited to, your name, address, email address, telephone number, medical history, and other information about your health.
how we collect your personal information
We collect your personal information when you book an appointment with us, complete patient forms, and/or provide us with your medical history. We may also collect your personal information from other healthcare providers with your consent.
how we use your personal information
We use your personal information to provide you with medical care and treatment, to communicate with you about your health and medical treatment, and to manage and administer our medical practice. We may also use your personal information for quality assurance, billing, and accounting purposes. In processing any personal information provided by you to us. we so strictly in accordance with the requirements of the Protecton of Personal Information Act of 2013.
sharing of personal information
We may share your personal information with third-party service providers such as radiologists, laboratories, and hospitals, to provide you with medical care and treatment. We will only share your personal information with third-party service providers who have agreed to maintain the confidentiality and security of your personal information.
how we protect your personal information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or destruction. We also maintain strict confidentiality agreements with our employees and third-party service providers who may have access to your personal information. We will notify you immediately upon becoming aware of any security compromise in respect of your personal information provided to us
your rights under POPIA.
Under POPIA, you have the right to know what personal information we hold about you, to request that we correct or delete your personal information, and to withdraw your consent for us to process your personal information. You may also lodge a complaint with the Information Regulator if you believe that we have not complied with POPIA.
consent
By using our medical services, you consent to the collection, use, and processing of your personal information as described in this POPIA notice. If you do not consent to the processing of your personal information, we may not be able to provide you with medical care and treatment. By providing your e-mail address and telephone number to Instadoc, you authorize us to communicate with you by e-mail or telephone.
contact us with any POPIA queries
If you have any questions or concerns about this POPIA notice, or if you would like to exercise your rights under POPIA, please contact us - find our contact details below. We would like to help.